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Ordering Information
- How to place an order
- Shipping and Handling
- Payment
- CA Sales Tax
- Return Policy
- International Orders
How
to place an order:
1. Once you have
decided what products and the quantity you would like to purchase, you
simply send an email to Joanne at sales@generalsurplus.net
Please list the items that you would like to purchase and the quantity
of each item.
2. Please include your
shipping address and telephone # and indicate whether we will be shipping to a
residential or a commercial address. We will calculate your
shipping charge based on where we are shipping to and the estimated weight of your
order.
3. Send your email to
Joanne via the email address above and she will process your order
request.
4. We will review your
order request, determine your shipping charge and send you an order
summary with a total order amount.
5. Once you have
received a response from us with your shipping quote, you will need to
submit payment to us. Our preferred payment method is Paypal (www.paypal.com)
but we also accept Visa/MC, Bank Wire Transfers and Money
Orders/Cashiers Check. For orders over $500, we require a bank
wire transfer. See our payment information below for more details
regarding payment.
6. As soon as we have
received your payment, we will process and ship your order within 24
business hrs. Most orders are shipped the same business day that
payment is received. Shoe orders can take 1 to 2 weeks to
process. Most other orders are shipped within 24 business hrs.
Shipping and Handling:
All
of our shipments go out via UPS Ground. We have shipments going
out daily. We make every attempt to ship your order the same
day/next day after payment is received. Most orders go out
within 24 hrs after payment but occasionally your order may take an
extra day or two for our warehouse to process. Shoe orders
can take 1 to 2 weeks to process.
We will quote you
shipping charges based on the estimated weight of your shipment, where
it is shipping to, whether or not it is a residential or commercial
address and the dimensional size of the box. All these things are
factors in accurately quoting your shipping charge. We charge a
minimal handling fee for processing your shipment and offer very
competitive shipping rates.
Your shipment typically
will ship from our warehouse in Sacramento CA. Occasionally we may
have your order shipped from one of our partner warehouses depending
upon product availability.
Payment:
Processing your payment
is very easy.....
1. We must
receive payment in full before we can ship your order. As soon as
we have received your payment, your order will be processed.
2. Our preferred
method of payment is PayPal. If you have an account with PayPal
you simply submit your payment to our account: sales@generalsurplus.net
All payments via PayPal must be shipping to a "Confirmed"
address. If you do not have a Paypal account, you can easily set
one up at the following internet address (click on the PayPal image
below):
3. We also accept Visa/MC, Bank Wire Transfer, Money Orders and Cashiers
Checks.
4. Any orders over $500
must be paid via Bank Wire Transfer.
5. All
International orders, regardless of amount, must be paid via Bank Wire
Transfer. An additional $35 International wire fee is also added to
the total s&h charge.
CA Sales Tax:
If we are selling to someone in CA or we are drop shipping within the
state of California, you must provide us with a copy of a valid
'California Seller Permit' otherwise we are required to apply a
7.75% sales tax to your order. You can fax us a copy of your
seller's permit to (413)513-4208. Also see below for more
information about drop ship rules for CA.
Return Policy:
All sales are FINAL. All product is sold as is
- there are no returns and no exchanges. All product is purchased on an
“as is, where is” basis. We do not offer any warranties or any
manufacturer warranties. We make every attempt to represent what we are
selling as accurately as possible. If, on the rare occasion, there is a
problem with your order, we will make every attempt to work with you and
correct the problem going forward. Since we sell merchandise to our
customers at a deep discount and offer great deals, we cannot
economically process any returns or exchanges. Shipping charges are NOT
refundable - No exceptions. Your understanding is appreciated.
International
Orders:
We can support
limited International orders. However, please be aware that you are
responsible for any customs, duties and local taxes that your country
requires for importing goods into your local country and in order to
clear customs. Shipments to Canada ship UPS Standard.
Importing to other countries must go through a freight
forwarder.
All International
orders must be paid in full via a Bank Wire prior to shipping. An
additional $35 International wire fee is also added to the total s&h
charge.
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